Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchant(s) listed on the Platform and they have initiated the process of shipping, or if the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

ROYAL HOUSE OF PSYCHIATRY PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

In case of receipt of damaged or defective items, please report it to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at their own end. This should be reported within 1 day of receipt of the products.

If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team will review your complaint and take an appropriate decision.

In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue to the manufacturer.

In case of any refunds approved by ROYAL HOUSE OF PSYCHIATRY PRIVATE LIMITED , it will take 7 days for the refund to be processed to you.