Quality Assurance

Quality assurance, often abbreviated as QA, encompasses activities within quality management that instill confidence in the fulfillment of quality requirements. This assurance serves a dual purpose: one, it fosters confidence within the organization's management, and two, it extends that confidence outward to customers, government agencies, regulators, certifiers, and third-party entities. Another definition for quality assurance is 'the comprehensive set of planned and systematic procedures within the quality system that can be proven to instill confidence in a product or service's ability to meet quality standards.'

Customer Focus: QA starts with a focus on meeting or exceeding customer expectations. Understanding customer needs and preferences is crucial for delivering a quality product or service.

Continuous Improvement: QA is an ongoing process of improvement. It involves regularly assessing and enhancing processes to achieve better quality outcomes.

Process Control: QA emphasizes controlling processes to ensure consistency and predictability in product or service delivery. This involves monitoring and adjusting.