Privacy Policy

Introduction

This Privacy Policy describes how ROYAL HOUSE OF PSYCHIATRY PRIVATE LIMITED and its affiliates (collectively "rhope.in", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as your bank account, credit or debit card, or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform), all of the above being in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.

If you receive an email or a call from a person/association claiming to be ROYAL HOUSE OF PSYCHIATRY PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking, or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting problems, informing you about offers, customizing your experience, detecting and protecting against error, fraud, and other criminal activity, enforcing our terms and conditions, conducting marketing research, analysis, and surveys, and as otherwise described to you at the time of collection.

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers, logistics partners, prepaid payment instrument issuers, third-party reward programs, and others.

We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in good faith. We may disclose personal data to law enforcement offices, third-party rights owners, or others in good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims, or protect the rights, property, or personal safety of our users or the public.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet, which cannot always be guaranteed as completely secure.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data information for a period no longer than required for the purpose it was collected or as required under law. We may retain anonymized data for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may notify you about significant changes as required under applicable laws.